porting out # is blocked

[sveselovsky1]

I was trying to to port out my number to Eastlink (local Atlantic company) and they said that my number is blocked and I need to ask PM to remove the block. Who should I contact? Thanks, Sergey

[Dunkman]

@sveselovsky1 

Here is more information about porting out:

https://www.publicmobile.ca/en/ab/get-help/articles/port-fraud-protection

You need to respond to the text that Public mobile sends to confirm that you want to port out.  You can contact moderator as described above.

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hTideGnow]

is your account active still or in suspended status ?  Account needs to be active to be ported out.

You can open a ticket with the mod and confirm why it was blocked...

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sad to see you go  😥