porting an old number but have a temporary number

[jenno]

Hi! I switched three numbers last month from Bell to PM. I assumed all went well, until I got a final bill from Bell and my son's number is still active. He received a text from PM yesterday assigning him a temporary number. I would like to port the old number, not sure how to do that with his temporary number.

Please advise and thanks in advance for your help!

[jenno]

Thank you so much!

[Handy1]

@jenno  There’s a number for live support will send you it private message as we not allowed to here and maybe they can do it verbally with bell for you 

[Handy1]

@jenno  The bell account needs to be active to port the number . But here’s how to get support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jenno]

Thanks I will give this a try.

[jenno]

Thank you. We don't have the bell Sim cards. I Just tried submitting a ticket and I can't do that either.

[Yummy]

Just log in to account, click on Profile and do Transfer Phone Number. Follow prompts/screens.

KEEP Bell's SIM in a phone, reply YES within 90 minutes of receiving SMS from Bell.

[Handy1 · Accepted solution]

@jenno  In your my account profile page like this notice first red circle in pic below . says transfer number 

Change # on profile tabs

[dust2dust]

Log in to that account and use the transfer number function. Put the old sim back in a phone and confirm the transfer text.