@freek you are trying to port your public number out to another provider?
If so, you should really have a public sim card and your public account needs to be active in order to port out (exception perhaps to telus or koodo).
If you lost your public sim card, and have an active account here...you could try opening an account with another provider and ask CSA to give your new provider consent via a ticket to them. Don't know, but worth a shot.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
