plan was not switched upon renewal

[ismailzekraoui]

Hello Public Mobile,

I have switched my plan last month to the 15g 4g data, unlimited national SMS and call and unlimited international calls, to my surprise, this switch was not made yesterday upon the renewal of my subscription. Can anyone please help.

Thanks

[ismailzekraoui]

Thank you @dust2dust @walker1 , that did the trick

[dust2dust]

Click on any little spinner refresh icons you see lower down or use private mode. This site is terrible at caching.

[walker1 · Accepted solution]

@ismailzekraoui 

Try logging into your account using a browser in incognito mode and try again.