plan didn't renew? no data!

[jctdot]

@CS_Agent

sent a PM but wanted to post this here too!

Seems like my plan has not renewed, and I have no data today (because I used up my full 12gb from the previous 90 days) - is there something wrong with renewals again?

@Shazia_K@Mary_M

[Luddite · Accepted solution]

@jctdot I've lost the complete picture. To see the actual date payment will be taken click My Rewards when logged into your account.

If calling/texting are functional then you've simply used up your data allowance. If so then three options:

a) manage with only wifi

b) buy a 1 GB add-on

c) renew your current plan early.

[jctdot]

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@MoreYummy wrote:

Does it show new cycle on your serlf serve?

Let us know what happens after its fixed.

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looks like it's my misunderstanding

Payment Due Date: Dec 7, 2017 = renew Dec 8, 2017

[jctdot]

Still says "Payment Due Date: Dec 7, 2017"

This is a bit long of a wait though, for somebody with NO service.

seems like it's like cell phone service roulette every 90 days.

you just don't know if it'll work or not!

 @CS_Agent @Mary_M @Shazia_K

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@MoreYummy wrote:

Does it show new cycle on your serlf serve?

Let us know what happens after its fixed.

---

[jctdot]

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@Garry wrote:

Make sure your CC info is correct and up to date. This is #1 cause of issues with any renewal.

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yep, first thing I checked even though CC hasn't changed and it looks right

[MoreYummy]

Does it show new cycle on your serlf serve?

Let us know what happens after its fixed.

[Garry]

Make sure your CC info is correct and up to date. This is #1 cause of issues with any renewal.

[mimmo]

You have done all you can.  The mods will get to you and should fix the issue.