phone not registered on network

[iainr]

Last week I had a problem with my Credit Card not being able to be verified by public mobile. this was corrected by an agent. Now nmy phone says its not registered on network. What next ??? . How do I correct this?? 

[hTideGnow]

---

@iainr wrote:

Sorry people, another person on same network was having the same problem looks like the network may have been down. All good now. thanks everyone

---

HI @iainr   There are different posts about network issue today, so, it is possible.

So, your friend is in the same spot as you and have the same problem?

Which city you are at now?

[iainr · Accepted solution]

Sorry people, another person on same network was having the same problem looks like the network may have been down. All good now. thanks everyone

(✅. ..... Luddite)

[iainr]

Went into my account and it says I'm registered for dynamic autopay. Everything looks good. 

[hTideGnow]

@iainr   don't just assume it is active.  Login My Account  and check 

For blacklist, check it and confirm. 

[iainr]

Don't have another phone.  Account appears to be and should be active. Have been using this phone for about 2 years now with very light use.

[hTideGnow]

HI @iainr   

A10e should work on PM

Do you have another phone to test the PM SIM? Just to confirm it is not a device problem

And My Account showing Active?

Also check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

[iainr]

samsung galaxy a10e

[BKNS27]

@iainr 

What is the make and model of your phone?

[iainr]

tried tha, phone now says network not available

[MrSpock]

@iainr Hi remove sim reseat it and reboot phone