people haven’t been able to reach me

[Hamed-Afshari0]

I bought a phone number from PUBLIC mobile 3 days ago, but people haven’t been able to reach me, and I’m not sure what the issue is. My phone number is xxxxxxxxxxxxxx.

[Hamed-Afshari0]

Yeap, they said since it's not porting they cannot help. They then connected me to another support which said they only support Koodo and Telus!

[hTideGnow]

hi @Hamed-Afshari0 this sound like porting issue, did you call the porting team number I sent you yesterday?

[Hamed-Afshari0]

@CS_Agent Can you help with this?
I have purchased a plan with a new phone number. I can call people but cannot receive calls.

[Hamed-Afshari0]

It is a new phone number. I have not ported a number.

[hTideGnow]

hi @Hamed-Afshari0 

it is weid, sound like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

[computergeek541]

---

@Hamed-Afshari0 wrote:

I bought a phone number from PUBLIC mobile 3 days ago, but people haven’t been able to reach me, and I’m not sure what the issue is. My phone number is xxxxxxxxxxxxxx.

---

Did you request a phone number to be transferred in or is this a new phone number?  If you requested a number to be ported to Public Mobile, check if the service from the old cell phone provider is still working. That would be an indication that porting hasn't completed.