payment

[Christoph]

hi there,

I paid the wrong account 2 x for just over $100 cad, thought it was my account, but was my daughter's 

can I get reimbursed? 

[CountyDownIeUk]

@Christoph 

You can just leave it as is. All future payments will be taken from the balance first and once exhausted auto pay will kick in again. 

[darlicious]

@Christoph 

Normally there are no refunds or fund transfers between accounts. However given the larger top up payment than most customers make and the time and work involved to issue a refund if you explain your honest mistake to customer support and since you want to transfer the credit from your minor child's account to your own the CSA will likely make a one time exception in your case. If the CSA grants the exception be sure to ask for a review link and the end of your support request to provide pm feedback on the customer service you received from the accommodating CSA.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@Christoph 

You will end up paying for your daughter’s cell phone bill so you can leave it in her account as credit for the next 2 payment.

Maybe get her to do extra chores around the house.😉😆

You can ask a CS_Agent for a refund but it will take up to 30 days.

[JL9]

You can get her to pay your next 2 renewals and call it even, lol if that isn't an option, you may be able to get an agent to help you with that but as people have stated as a prepaid service it is usually easier to figure out one of a few solutions that don't involve a refund.

[dabr]

@Christoph   You could leave the funds in her account and they will be used for future renewals before any payment card would be debited.  Otherwise submit a ticket via chatbot bubble bottom right of screen to ask them to transfer the funds into your account.

[softech]

@Christoph   PM is a prepaid provider and usually do not provide refund.  Usually if the amount shows up as Available fund, it will be good enough as it will be used in the next renewal.

however, PM supports are usually very understanding and they might be willing to help.  Please note refund to credit card could still take a week or two.   But , try to ask PM Support

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there