payment problem

[vincyo]

yeterday i updated my adress in your web site, and after i tried to make a paiement with the same card i always use and it didnt go thrue. Add a message saying my bank refused  the transaction and i had to call them. I called them and its on your side, probably because of the new adress, but its the same as my visa

[softech]

@vincyo   Please remove your personal info for your own protection, this is an open forum.  Just go back to your post, click the down error on the top right and then select Edit reply

No one can "cancel" your account other than yourself, not even PM support.   To cancel the account, the only two proper ways to cancel the account is to port out the phone number, in which the account will be closed immediately

Second way is to login to My Account, disable Pre-Authorized payments so PM cannot charge you on you next renewal.  Your account will then be suspended and will be closed 30 days later

Not sure if your account is not used by someone you know or someone trying to hijack it, can you still log into My Account?  If so, change the password for safety.  If you cannot login now, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[vincyo]

actually i am the real vincent hamel, and somebody is trying to use my account. Can you just close my account and if theres something you need you can reach me at 4383471467

[BKNS27]

@vincyo 

Try Microsoft Edge browser. I seems some members didn’t have any issues using Edge. Or as noted by others to CCI (clear cache, cookie and go incognito).

[VIP_Tech]

Hi @vincyo 

try close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,

re-enter,, if not go through get in touch with  Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[esjliv]

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@vincyo wrote:

yeterday i updated my adress in your web site, and after i tried to make a paiement with the same card i always use and it didnt go thrue. Add a message saying my bank refused  the transaction and i had to call them. I called them and its on your side, probably because of the new adress, but its the same as my visa

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@vincyo  - yeah, this is probably a Public Mobile issue, not your bank issue.

Finicky site this is. Did you ensure you entered the address the same as your bank/card is address to?

Use all capitals and no spaces in the postal code area.

If you had too many attempts you may have temporarily start a fraud-lock, which will be released after a waiting period. But try again, if you only had one failed attempt.

If still issues, as customer support (CSA) for help. methods to reach them here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

EDIT: wait you said bank..so is this a visa debit card? Just confirming as only visa/mastercard debit is accepted, not regular debit cards.

See here:

https://www.publicmobile.ca/en/ns/get-help/articles/pay-for-your-services-online