paying your phone

[barb13]

why is it always so hard to pay your phone online with this company

[Anonymous]

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@barb13 wrote:

why is it always so hard to pay your phone online with this company

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@barb13 

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$$ you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

[Anonymous]

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@barb13 wrote:

no i try paying through my account but it locked me out

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@barb13 

you can wait for 1hr and close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[t_p]

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@barb13 wrote:

no i try paying through my account but it locked me out

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@barb13 

When logging in, try using a browser in private/incognito mode when you encounter errors.

[hairbag1]

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@barb13 wrote:

no i try paying through my account but it locked me out

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Paying with vouchers ?...dial 611 from your cell phone.

Paying with on-file cc card ?...dial 611 to pay, but you'll need your pin number.

[softech]

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@barb13 wrote:

no i try paying through my account but it locked me out

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It could be just a temporary lock for an hour.  Try it after (you might even try it after 15 mins)

if you forgot your credentials, try Forgot Password link

Or you can pay via *611 if you have the 4 digits PIN.  If you need to find your PIN, PM might have sent you the 4 digit PIN via SMS when you first activated

[barb13]

no i try paying through my account but it locked me out

[softech]

@barb13   Autopay failure?  or just a general comment that it is hard to pay?

If it was Autopay failure , was it resolved yet  and you have your service back?  Anything we can assist?  give us more info if that is the case.

[hairbag1]

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@barb13 wrote:

why is it always so hard to pay your phone online with this company

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Several easy ways to pay. If you have a credit card on file, just dial 611 to pay. You'll need your pin number though.

You can get payment vouchers at London Drugs or 711 type store,then dial 611 again.

On-line vouchers are also available from ding.com or recharge.com...but they have a small user fee ($5 ?)

You can load $$ into your Available Funds, using your on-file credit card / debit card.

What part of the payment process is causing your vexation ?