password for voice mail

[kc885]

how to set

[slusagm]

thanks @Nezgar 

[Nezgar]

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@slusagm wrote:

@Nezgar  what is the main difference?

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Mainly that the first step after login is to now go to the "Profile" tab instead of the "Account", and slightly different wording on the button that does the reset.

Old steps according to the FAQ:

1. Open the Public Mobile app or log into My Account.
2. Navigate to the 'Account' tab.
3. Choose ‘Reset Voicemail Password.’
4. Follow the on-screen instructions to complete the process

The way now:

1. Login to the My Account portal
2. Go to the "Profile" tab
3. Click the pencil icon next to "Voicemail password"
4. Click the button "Initiate Voicemail Password Reset"
5. Dial your own number to re-set it up.

[slusagm]

@Nezgar  what is the main difference?

[Nezgar]

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@kc885 wrote:

how to set

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If you have never accessed your voicemail previously, then dial 1 or your own number from your Public Mobile phone to set it up for the first time.

If it is already setup, you can login to the My Account portal, go to the "Profile" tab, then click the ✏️pencil icon next to "Voicemail password", then on the next screen click the button "Initiate Voicemail Password Reset" - then dial your own number to re-set it up.

Unfortunately public mobile's FAQ still describes the voicemail PIN reset steps from the OLD selfserve portal. 😆

[Handy1]

@kc885  here’s quick read for ya 

FAQ voicemail

Voicemail FAQ | Public Mobile

[slusagm]

if you have not activated your voicemail yet , press 1 on your dial pad to connect to the voicemail and follow the instruction

if you just forgotten your password then log in my account , go to profile and click reset voicemail password from there