Community

kitten1979 · ‎03-14-2022

Hello I paid for my public mobile but its not showing on the website. The banks shows the payment is taken out but public mobile doesn't show it. What's wrong with the website and payments

kitten1979 · ‎03-14-2022

Thank you for your help esjliv

esjliv · ‎03-14-2022

@kitten1979 wrote:
can i delete the pictures? i didnt think every 1 could see?

@kitten1979 either edit the picture or delete it. You should probably go into your My Profile and delete the picture there too if it is in your Public Folder.

Ah yes, anyone can see this in this forum.

We are all customers/members just like you here. Only ways to not be public is to Private Message someone. I know it is not obvious. With PM would have different colour backgrounds or something so signify whether areas are public or private.

The 2 methods @softech provided to contact CSA are Private though, rest assured....just not here in the Community Forum.

kitten1979 · ‎03-14-2022

can i delete the pictures? i didnt think every 1 could see?

esjliv · ‎03-14-2022

@kitten1979 wrote:
i'm currently on hold with the bank, they are looking into it too, the money is gone, they state, Public mobile did take it. but trying to figure out why its not showing up

@kitten1979 - Please let Public Mobile CSA handle this one.

I wouldn't want you stuck with the bank to hold any funds from Public Mobile transactions to mess up any future service/payments with them.

That other screenshot, with your personal info...can you click the right top arrow and edit that? This is a public forum for all to see, this could not be secure.

kitten1979 · ‎03-14-2022

thank you, i will message Public mohbile to see if i can try to resolve this?

softech · ‎03-14-2022

@kitten1979 i think if any problem, more chance it is an issue on PM side, open ticket with them if you have not done so..

kitten1979 · ‎03-14-2022

i'm currently on hold with the bank, they are looking into it too, the money is gone, they state, Public mobile did take it. but trying to figure out why its not showing up

esjliv · ‎03-14-2022

@kitten1979 wrote:
the payment for my sons went through, but the one for mine, is not, they both say pentding, but this 1 says, its already available funds on the account, this is the first and only time i have ever had this issue, when i pay every month, it always shows right away, not sure why its doing it this time? just wondering if there is an issue with the payments currentlY?

@kitten1979 - so that screenshot is your son's account?

But, when you log into your account...nothing?

Since that screenshot of your credit card shows "Pending" maybe the top up for your account never took. It is possible that something glitched and in a few days only your son's charge will be Authorized and yours will go away.

At this point, you can either try topping up your again (or, if you don't want to, which I don't blame until you know for sure), then ask CSA to see if the funds are showing somewhere on their end.

kitten1979 · ‎03-14-2022

this is my sons account and its already showing as paid, and avail funds,

ths is mine, and it says i paid on my credit card, but it does not show like the other account i pay? they both say pending but it already came out of my credit caard and it still shows no payment was paid on my account, no available funds added,

kitten1979 · ‎03-14-2022

the payment for my sons went through, but the one for mine, is not, they both say pentding, but this 1 says, its already available funds on the account, this is the first and only time i have ever had this issue, when i pay every month, it always shows right away, not sure why its doing it this time? just wondering if there is an issue with the payments currentlY?

kitten1979 · ‎03-14-2022

I pay for mine and my sons. My sons payment shows but mine. It does not show but the payment was Taken from my card

esjliv · ‎03-14-2022

@kitten1979

Card transactions are showing two, okay, did one top up get interrupted?

Or, did you do the payment section twice, or once?

If one, which is the one you expected?

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

Do you see any listed payments dated for today under this section in your account? You will need to choose a date section to see todays:

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

BKNS27 · ‎03-14-2022

@kitten1979

It looks like your bank have placed the 2 funds under pending. It will take time for the funds to be released and deposited into your PM account.

softech · ‎03-14-2022

@kitten1979 how about transaction history? https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

does it only show one fund loading?

you opened ticket with PM yet?

kitten1979 · ‎03-14-2022

BKNS27 · ‎03-14-2022

@kitten1979

On your account, it should show your payment as Current Balance and under View Payment History…the amount is under the Credit column.

esjliv · ‎03-14-2022

@kitten1979 wrote:
Hello I paid for my public mobile but its not showing on the website. The banks shows the payment is taken out but public mobile doesn't show it. What's wrong with the website and payments

@kitten1979 - try a different browser or clear your cookies/cache on the one you are using.

You can also try to open a tab in incognito mode.

If the payment shows taken from your card/bank, maybe this is just a finicky website issue.

You should see the top up / payment listed in your transactions here: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

softech · ‎03-14-2022

@kitten1979 so, you don't see what you paid showing up as Available Fund?

How about transaction log, does it show your payment?

if you confirmed you paid but not showing up, open ticket with PM Support:

1 . If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2 . If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

kitten1979 · ‎03-14-2022

My account is still working.

Sometimes I have dropped calls .

But I just like to pay ahead of time

Keep money in the waller of my account. So I know I am paid up. But I have been with public mobile for over 10 years and I have not have any problems paying until now

softech · ‎03-14-2022

@kitten1979 do you have any service interruptions? can your make phone calls or receive incoming calls?

Login to My Account and check the Account Status, check if it is Active, Suspended or Plan Expired.

Also, go to Transaction History Page and see if it has any record you paid the service last couple days.

Let us know what you see.