Community

tflint · ‎03-14-2022

I have an account for my son and my daughter. I updated my credit card information on my son's account as my card had expired. I am unable to access my daughter's account to do the same. I have read on here that I cannot have two accounts under one email address, but I've tried my other email addresses and cannot find the other account. How do I find my second account???

esjliv · ‎03-14-2022

@tflint - were you able to submit a ticket via methods provided by @BeachNBeer , and get a unique email for the 2nd account? Only CSA can fix this for you if this is what happened.

tflint · ‎03-14-2022

That is exactly what I think has happened. I made my daughter's account originally, then when I made my son's account, his number took over as the primary phone number. Ugh.

esjliv · ‎03-14-2022

@tflint wrote:
I have an account for my son and my daughter. I updated my credit card information on my son's account as my card had expired. I am unable to access my daughter's account to do the same. I have read on here that I cannot have two accounts under one email address, but I've tried my other email addresses and cannot find the other account. How do I find my second account???

@tflint - was a Self Serve/My Account ever created for your daughter's account?

If not, you can register for an account here: https://selfserve.publicmobile.ca/self-registration/

You will need to use a unique email address. But you can use the same registered credit card on both accounts.

BKNS27 · ‎03-14-2022

@tflint

It is not possible to have 2 numbers/lines under one account…only one number/account.

Go into your email accounts and conduct a search for PM’s welcoming to PM. Once you are login to the account, click forget password if you don’t remember and answer all the credible questions.

darlicious · ‎03-14-2022

@tflint

Do you think that when you activated your kid's accounts you used the same email address? Although the system shouldn't allow it to happen it is possible to do so but one of the accounts will be hidden and inaccessible to the customer. However being registered for autopay allowed for continued payment on both accounts. As mentioned by @BeachNBeer contact customer support with the account info for both accounts and an email for your daughter's account to be changed to so you will have proper access to it going forward.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.