i need a service ticket

[JD16_21]

How do I get a service ticket? 

I activated a new SIM (Saturday) and am porting a number ... it's still not activated.

[BKNS27]

@esjliv 

I thought I added an additional comment to supplement Meow comment and referred with @Meow .

Sorry if I missed it. 😟

[esjliv]

@BKNS27  i think @Meow  said the same thing what you said.

Did you see that...just one post up?

[Meow · Accepted solution]

If you have followed proper porting procedure (leave old SIM in a phone, reply Yes within 90 minutes, etc.), porting should be completed within 2 hours. If you ported land line it could take up to a 7 days.

To contact agent:Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can try ticketing system if it works: Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.