Unable to login to Profile. Please help asap.

[hellofp123]

I receive the following message.

Please advise ASAP.  I need to login to manage my plan.

'The phone number entered is invalid or you may have created your profile already.' Make sure you're entering the right phone number.'

Thanks

[esjliv]

@hellofp123  - do you have working services? calling/texting/data

If not, what does it say when you call 611 from your device, or 1-855-478-2542 when you call from another line to check your account (do you have your 4 digit account PIN).

[hellofp123]

Sent PM the link provided.

[hellofp123]

Not possible.

[HALIMACS]

@hellofp123 

Is it possible if you recently activated you were assigned a temporary number?

If so, try to use that number to login or set up a self-serve account.  

[esjliv]

@hellofp123  were you able to log into your account previously ?

IF so, try the Forgot your password option.

IF you never created an account before, then you can register for one here (if you are a current customer): https://selfserve.publicmobile.ca/self-registration/

Is this where you were getting an invalid number error?

If still having issues, ask CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[softech · Accepted solution]

@hellofp123   did you just activated?  Or you activated yourself or instore?

you can try to use Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/  ) and try different email address and see if it get to the next step in resetting password, but you still need to answer the security question.

If you cannot reset the password that way, no worry, open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there