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overcharged

Lynch
Great Neighbour / Super Voisin

post date Jan17 invoice $24.86

post date Feb 6 cr invoice $24.86

Subtotal $48.59

Why is this doubled?

2 REPLIES 2

ziojoe
Good Citizen / Bon Citoyen

It looks like you got some credit (cr) of the monthly payment, maybe a mistake and now they are getting it back?  Also, odd that you weren't charged over 30 days, did you make any changes?

softech
Oracle
Oracle

@Lynch  PM rarely made error with payment.  You sure your credit card wasn't used to pay another account?

 

And you didn't make any plan change on Feb 6?  But honest, with a plan change mid cycle, usually it should charge full price but the price got charged was $22+tax unless you have some Available fund there

 

Open ticket with PM support for them to investigate further

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

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