over payment

[leslie3]

credit card overcharges, need to talk to somebody.

[computergeek541]

---

@Leonard7712 wrote:

Call hotline

---

Sorry, but there is no phone number that customers can call for customer service.

[Leonard7712]

Call hotline

[BKNS27]

@leslie3 

Any overcharge will remain in your account as credit based on your latest plan you are on.

If you are referring to the $2 credit on AutoPay and referrals. PM switched all members to the Points Reward and everything is converted to points and no more $2 credit.

[Handy1]

@leslie3  

You didn’t change plans  immediately by any chance did you ? Double check your credit card if one charge is just pending it should fall off  . Also check your available funds for the difference . But if both charges are posted then ask support to investigate for you 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

---

@leslie3 wrote:

credit card overcharges, need to talk to somebody.

---

Hello @leslie3 

So when you say "overcharges", can you explain what overcharges you're referring to? Was it a double charge? More info would be helpful to help point you in the right direction. We are all customers here like you.

[computergeek541]

---

@leslie3 wrote:

credit card overcharges, need to talk to somebody.

---

Is the amount higher than expected or if your card being charged mulitiple times unexpetedly?  Some customers are still unware of a change to the rewards system that caused the amount of discounts to be diminished for many customers.