online phone purchase

[chantell]

I bought a phone and sim card from Public Mobile on the 17th of April and it still has not arrived and i don't have a phone # yet what do i do 

[hycm53]

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@LitlLdy wrote:

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@hycm53 wrote:

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@chantell wrote:

Public Mobile only gave me an order conformation number no tracking number 

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PM would give your tracking number after your receive your order!🤣 This happened to me.

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@hycm53 🤣, good one! PM didn’t even give me my tracking #, I gave it to them! 😂

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Haha!

[LitlLdy]

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@hycm53 wrote:

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@chantell wrote:

Public Mobile only gave me an order conformation number no tracking number 

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PM would give your tracking number after your receive your order!🤣 This happened to me.

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@hycm53 🤣, good one! PM didn’t even give me my tracking #, I gave it to them! 😂

[hycm53]

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@chantell wrote:

Public Mobile only gave me an order conformation number no tracking number 

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PM would give your tracking number after your receive your order!🤣 This happened to me.

[LitlLdy]

@chantell , I was able to track my phone (that includes the free SIM card) order with the UPS app by using my delivery address which in turn gave me my tracking # to know when it will be delivered. Please try that & see if it works for you also.

If that doesn’t work for you please submit a support ticket to ask a CSA for your tracking #.

Edit: I received my phone with free SIM card within 3 days of placing my order! Hopefully you will receive yours very soon.

[hairbag1]

@chantell 

delivery times can be 3 weeks or longer.
You can ask a CSA to look into it...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[chantell]

Public Mobile only gave me an order conformation number no tracking number 

[Meow]

Only thing you can do to be a little bit more patient. Usual delivery time is 5-10 business days but some customers experienced even longer time.

Did you get have tracking number? If yes, you might ask agent what is going on.