older payment invoices

[simonzzz12345]

I would like to access my payment invoices from 2023.

[hairbag1]

@simonzzz12345 

you'll need Customer Support to retrieve invoices from that far back. The best method to start that process is to click on the orange bubble on the bottom right side of the page.

[SourDude1234]

If that doesn't work, please contact an agent using the link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

[SourDude1234]

There is an option that says "Custom". You will be able to select a date range by clicking on it. See the attached image for a visual example.

[simonzzz12345]

I am only able to access them from a 12 month period. I cannot see anything past that.

[SourDude1234]

Hi,

To view your payments history, log in to your My Account, go to "Payments", click "Filters", then select "Custom" and select a custom date range from 2023.