not receiving my 50GB Data

[DinaPhone]

Hello everyone,

For months now, since I changed my plan to Add Data, I have never received mobile Data on my phone, and the same is true for my son. I am currently paying for services I have not been getting for months now.

Please assist

[DinaPhone]

That was helpful thank you, hTideGnow

[hTideGnow · Accepted solution]

hi @DinaPhone 

so, you have no data since you made plan change? that has been like that for months? And data was working fine on the same phone before plan change ?

We seen some complains that their service had problem after plan change, that usually need PM support agent's help.  Please open ticket and support agent will need to refresh the account on the system.  Pleae submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[DinaPhone]

Yes, I tried but not avail with a different phone. I just rebooted, and now waiting. 

[hairbag1]

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@DinaPhone wrote:

Hello hairbag1,

Thank you for getting back to me. still 0.00/52GB used

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If you use a hard sim in your cell, could you remove it and try it in a different cell to see if it 'll work. This suggestion will only work if using a hard sim as esim isn't transferable.

[DinaPhone]

Hello,

I have UMIDIGI _G5. , it's an Android phone. I changed to a new plan, like 3 months now and still don't have internet when I leave home. 

[DinaPhone]

Hello hairbag1,

Thank you for getting back to me. still 0.00/52GB used

[hairbag1]

@DinaPhone 

when you log in to your Public Mobile account, either on web version or the app...you will see which plan you're enrolled in AND how much data is remaining in the current renewal period. What's it show ?

[Chalupa_Batman]

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@DinaPhone wrote:

Hello everyone,

For months now, since I changed my plan to Add Data, I have never received mobile Data on my phone, and the same is true for my son. I am currently paying for services I have not been getting for months now.

Please assist

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I know this may sound silly @DinaPhone but have you turned data on within your phone settings? You can also do what's called a Network Reset within your phone settings and reboot. But if your plan includes data, data will work. It could be something related to your phone. Which phone are you using?