not receive SMS and call

[minanazarian]

I transferred from Lucky operator to public operator about 3 weeks ago and since then I have not received any good service, my phone does not receive SMS at all, I have not received any messages for the past five days, and my phone keeps ringing when my friends call me. Voicemail goes and doesn't ring

[softech]

@minanazarian 

did you EVER receive any incoming calls and text on your PM sim?  I wonder if the port was ever complete

There is a number you can call to talk to live support and re-trigger the process.  I will message you the number, please check your Community inbox, envelope icon on top right.  Call them and confirm

And if porting team confirms the port was completed, then try these steps:

• reboot your phone once.  
• reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
• change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
• Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
• if you have another phone, put your sim card in that other phone and test
• use your phone in another area, it could be a local network issue