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no reception not provisoned

SamRac
Great Neighbour / Super Voisin

Hi, I've been a client for a total of 1 week and my sim just stops working. What's going on I don't any way for people to contact me, bo data nothing.

4 REPLIES 4

SamRac
Great Neighbour / Super Voisin

The physical SIM doesn't work in my other phone. Old activated SIM from TELUS works in my phone. The support agents claim that's not on their end. I expect my SIM cards that's 7 days old doesn't work. I buy an ESIM, install it successfully and still nothing. Those so called PM support agents are INSANELLY incompetent. Both of my problems since I've moved to Public took multiples DAYS to be ultimately unsolved by the ''HELP''. Figured the first one by purchasing a physical SIM and now that they apparently nuked it, I am at the mercy of the dumb ass support. 1 message every hour and it's just another technician trying to get information. I AM GOING NUTS.

SamRac
Great Neighbour / Super Voisin

No outages

BKNS27
Mayor / Maire

@SamRac 

Check to see if there are any temporary outages in your area:

https://istheservicedowncanada.com/status/telus/map 

hTideGnow
Mayor / Maire

HI @SamRac 

try reboot your phone and try your sim in another phone.

if it still does not work, ask PM support agent to confirm.  You can message them here

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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