Community

genusx · ‎01-07-2023

Have no data, tried all the "fixes" nothing works. How to talk to an actual person not a community? or that simon thing that is of no help whatsoever.

HALIMACS · ‎01-07-2023

@genusx

Restart your smartphone. This is a simple solution, but one that can often fix a variety of tech glitches and bugs.
Turn off your mobile device. Different than a restart or simply turning your phone’s screen off before putting it into your pocket. A full shutdown of your iPhone or Android smartphone is worth a try if the restart doesn’t work, as it forces a re-connection to your mobile network.
Turn off Airplane Mode. Whether you’ve been in a movie theater or on a plane, don’t forget to turn off your mobile device’s Airplane Mode afterwards. If you have no data connection, this feature could still be turned on.
If AirPlane Mode is already turned off, you can try turning it on, and then turning it off again. A cycle in and out of this mode has been known to fix mobile connections for some people.
Disable Wi-Fi. This shouldn’t happen, but sometimes it does, especially on older iPhone models. Wi-Fi internet has been known to interfere with mobile network connectivity so turning it off may help you get your cellular data back.
A big reason this works in some situations is because you're not quite getting a strong enough Wi-Fi connection, but you are still connected. So you may be in your yard or almost out of range from the router, but not far enough to drop the connection and start with the mobile connection. In this in between area, you can't get online over Wi-Fi or mobile.
Don’t forget to turn your Wi-Fi back on after you’re done. You don’t want to reach your monthly data cap.
Disable Bluetooth. Similar to the Wi-Fi problem, having Bluetooth enabled has also been known to affect cellular connections on Android and iPhone smartphones.
If your Bluetooth continues to cause conflicts with your phone’s cellular data connection, you might want to try disabling it permanently and connecting your Bluetooth devices to your tablet or laptop instead.
Check your network provider. If you’re getting a "mobile network not available" error message, the cause of the problem may actually be a network outage. The easiest way to check if this is the case is to have a look at your provider’s official Twitter account. Many companies use this social network to keep users informed of network status and updates.
Turn on your mobile data. Something else to check is that you actually have mobile data turned on. It's a setting in your phone that must be enabled, just like how Wi-Fi and Bluetooth need to be enabled to use those connection types.
Install the latest system update. Updating to the latest version of the iOS or Android OS can often fix a lot of bugs associated with your mobile data not working. Some carriers even require the latest operating system versions to function properly.
Always check to make sure the mobile carrier Twitter accounts you follow are either confirmed by a blue checkmark next to their name or are linked to the official company website. Never share your account or billing information in public tweets.
Check your SIM card. If you’ve been traveling abroad, you may have forgotten to put your SIM card back into your personal smartphone. If you could not activate your cellular data network on a new phone, this could be the cause. It can also be a good idea to see if the SIM card is damaged. Small scratches are usually okay, but if it has burn marks, it may need to be replaced.
Unlock your phone. If your phone is locked to its initial carrier, it may not work with a SIM card from a different company. In this case, you’ll need to unlock it to get it to use cellular data properly.
Reset your network settings. Resetting your network settings will remove all stored networking data and let you begin again with a fresh connection.
Perform a factory reset. Doing a factory reset on your iPhone or Android should be the last thing you try since it has the potential to delete some of your data. Doing so can fix a lot of problems, though, so it’s definitely worth trying before buying a new handset.

HALIMACS · ‎01-07-2023

"All" the fixes... of course

🤭

dust2dust · ‎01-07-2023

What all "fixes" did you try? You can buy add-ons, you can do an immediate plan change, you can ask support to do an early renewal.

People often discover that this community can provide answers faster than support can. And more correctly as often support provides incorrect ideas.

hTideGnow · ‎01-07-2023

HI@genusx you just joined the Community, so, you also just joined Public Mobile?

To begin with, maybe tell us what you tried?

Often people get quicker support here in the Community than via CS agent. And if it is a phone configuration issue, Community member likely have more knowledge than agent on that

So, tell us more, we can help

tzliu · ‎01-07-2023

@genusx

As @popping mentioned, please provide details related to your issues. The community is always here to help, please be specific with your issues.

CountyDownIeUk · ‎01-07-2023

Check your My Account. How much do you have left? Also check your usage. .

popping · ‎01-07-2023

@genusx

PM does not have call centre. Therefore, talking to a person in real time is not available. PM support is initially provided the community first. If your issue requires accessing your account, community member will recommend to create a support ticket for CS Agent to work on your issue. CS Agents are PM employees.

What is the issue you have?

We can provide you an answer or how to create a support ticket related to your issue quickly.

softech · ‎01-07-2023

@genusx what kind of phone do you have? brand and model?

did it work earlier and just stopped working?

did you try your PM sim card in another phone?

1. a quick fix is to try "Reset All network" and see if it works

2. if it is an iPhone, also update Carrier profile

3. Also, check the APN settings and compare the APN settings below

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Of course, you can have PM support to check the system as well, please open ticket via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Quigley · ‎01-07-2023

@genusx

Try logging into your account using a browser in incognito or private mode, and do a refresh for the most updated and accurate information about data in your My Account.

Send a private message to CS_Agent to talk to CSA .

Handy1 · ‎01-07-2023

@genusx @There is nobody to talk to unfortunately everything is done online , hence the reason for low cost plans … to message support you need to open ticket

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work