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no cellolar network

mazi888
Great Neighbour / Super Voisin

Hello, I dont have network all day long. can't send SMS or call no one.

is there a problem at Public Mobile or is it just me ?

6 REPLIES 6

TheGx
Deputy Mayor / Adjoint au Maire

@mazi888 :So, did you figure out if the problem was with you or with Public? You should follow up on this thread you created and follow up with everyone who posted replies to your thread.


@mazi888 wrote:

my phone say there is no sim .....


 @mazi888 That would explain why you have no service! Sounds like maybe the sim has come loose. Open the sim slot on your phone, make sure the sim contacts are clean, seat the sim securely in the slot and reinsert, then restart.

mazi888
Great Neighbour / Super Voisin

my phone say there is no sim ......

kb_mv
Mayor / Maire

@mazi888 wrote:

Hello, I dont have network all day long. can't send SMS or call no one.

is there a problem at Public Mobile or is it just me ?


@mazi888 Does your phone show anything in the network. Maybe double check in your self serve that the sim registered in the account (last 4 numbers) match what is in your phone. Click change sim. If they don't match, suspend your service and change account passwords and security question.

 

 

Screen Shot 2020-08-17 at 4.13.16 PM.png

Luddite
Oracle
Oracle

@mazi888  Can you call 611? If not, login to your account, click Change SIM and compare the number to the SIM in your phone. Let us know the result.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Anonymous
Not applicable

@mazi888  - Where are you located?

 

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