Community

lee333666999 · 3 weeks ago

new user cannot receive call

slusagm · Sunday

then best to keep taking yo PM. Did they give you useful suggestions? any progress?

lee333666999 · Sunday

I have the ticket. I have too much conversation here now. And I cannot keep check my email all two week long. Everyone asked the same question but I can tell you that is not fixing anything

lee333666999 · Sunday

They asked me all the info and tried all the method. Nothing changed and no one follow up. I have to start from begin to every agent. Lost patients. Why do not you just fix the problem and give me a call.

lee333666999 · Sunday

All method tried. They side they reset from their side and nothing changed. Then no one follow up then. Thank you

lee333666999 · Sunday

I have the number to transfer the port, called 5 times not working. Thank you.

hairbag1 · Saturday

@lee333666999

did the Public Mobile Customer Support staff ever contact you ? Check the little envelop icon on top right side of page will be highlighted when they respond to you. Did you attempt to port your old number in to your new Public Mobile account ? If so, I can send you the number to call for port assistance. Check that little envelop icon top right side of the page.

hTideGnow · Saturday

hi @lee333666999

there is no need to make the complains. Just work with support agent.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and you said you cannot make calls and message, does data work?

And what phone you are using? did you try Reboot the phone and Reset Network Settings?

lee333666999 · Saturday

New customer cannot received call and message. I have submit the Complain to CCTS coz no one really fix this over two weeks. I hope someone can contact me( I tried the best I can do) to fix this ASAP.

slusagm · Wednesday

you tried everything, but did you try contact PM?

what did the agent say?

and what phone do you have ?

lee333666999 · Wednesday

So does anyone really help?

lee333666999 · Wednesday

Yes. I tried everything but still nothing change.

slusagm · Wednesday

have you contact PM yet? I see you have this problem since long time, 12 days ago. this is easy things PM can help

lee333666999 · Wednesday

new customer cannot receive call and message for two week since use service, anyone can really help, really hard for life and nothing really solve the problem. Do you have someone to really solve this problem? I have working this fully two days and I do not know how long this will continue.

lee333666999 · Wednesday

I think I do have the open ticket. Any other suggestion? Two weeks already

slusagm · Wednesday

this has been long. data work?

and have you open ticket with PM? if not, do it now. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437