11-10-2024 06:09 AM
I scheduled a plan change on renewal but I logged in and still see my old plan. Did I do anything wrong?
Solved! Go to Solution.
11-11-2024 02:31 AM
@Monte9928 wrote:any limit to the data I can use in US?
any limit to the data I can use in US?
Yes, there is a lmit. The limit is the same as the amount of data that is included in your Canada-US plan.
11-10-2024 06:17 AM
no limit
11-10-2024 06:16 AM
11-10-2024 06:15 AM
hi @Monte9928 yes. You still need to turn on roaming on your phone. Make sure your phone connects to T-Mobile AT&T and Verizon. Preferably 4G not 5G
11-10-2024 06:13 AM
oh bingo. I see the new plan now. !
another question, I got changed to Canada US plan. Do I need turn in roaming?
11-10-2024 06:10 AM
hi @Monte9928
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
