cancel
Showing results for 
Search instead for 
Did you mean: 

new phone

newphone
Great Neighbour / Super Voisin

how do keep my same public number and account and transfer it to a newer phone, ie iPhone 5 to iPhone 10..?

3 REPLIES 3

Tsawwassen
Model Citizen / Citoyen Modèle

Your phone account/plan is on your SIM card - the phone has nothing to do with it.

HALIMACS
Mayor / Maire

Swapping the SIM card from one to the other will work, especially if going from nano to nano size as you would be if going from iPhone 5 to a newer iPhone.

 

If you ever need to amend the sizing, you can also get adapters from local mobile merchants who would likely have drawers full of them. (or snap off the outer adapters if going to a smaller size)

 

If you DON'T have the old phone (and the SIM card that was in it), you'd need to purchase another PM SIM card (TELUS, Koodo, or Mobile Klinik location or through Amazon or on this site under SHOP tab) and use the Change SIM card function in your self-serve account to retain the number/account on the new device.

BCW
Great Citizen / Super Citoyen

Simply transfer sim card from your 5s to the iphone 10

Need Help? Let's chat.