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new phone with new SIM

keithrjoyce
Great Neighbour / Super Voisin

I have my new phone ready to go. Do I simply now insert my PM SIM card to actually use my new account?

1 ACCEPTED SOLUTION

Accepted Solutions

kaytus
Model Citizen / Citoyen Modèle

Did u register your new SIM card yet. If not , u need to set up the account and get your phone number.

 

If the SIM already registered ( had an account with PM). Yes, it simply put your SIM card in, it should be working.

 

I hope it can help.

 

Have a wonderful day/

View solution in original post

8 REPLIES 8

kaytus
Model Citizen / Citoyen Modèle

Did u register your new SIM card yet. If not , u need to set up the account and get your phone number.

 

If the SIM already registered ( had an account with PM). Yes, it simply put your SIM card in, it should be working.

 

I hope it can help.

 

Have a wonderful day/

t_p
Mayor / Maire

@keithrjoyce wrote:

I have my new phone ready to go. Do I simply now insert my PM SIM card to actually use my new account?


@keithrjoyce 

Did you buy your phone from PM?

If so, just putting your existing SIM card in should work right away.

If you bought it from some other places, I hope you've checked its compatibility with PM network first.

 

@keithrjoyce 

Are you an existing customer with Public mobile?  If so, just put the PM Sim card from your old phone into your new phone. You don't need to purchase a new SIM card.  Looks like from previous post, you new phone is a iPhone 13 Max, which is compatible with PM.  

 

If you are not a customer, you will need to activate a new SIM card/account.

https://publicmobile.ca/en/on/portal/activation

Triguy
Mayor / Maire

You need to select a plan and activate your sim.

https://publicmobile.ca/en/on/portal/activation

softech
Mayor / Maire

@keithrjoyce   depends if you are a PM customers already

 

different situations:

 

1. If you already have an old phone with an active/working PM SIM, you can in fact just move the PM SIM from the old phone to the new phone.  (You don't really need to use the new SIM at all. )

 

2. If you are already a customer, but you don't have the old SIM (maybe you dropped your phone and lost the old SIM), then you will need to go to My Account to request a Change SIM card 

 

3. if you are not a PM customer yet, then you will have to activate your account with PM first

 

So, which situation in your case?  Let us know and we can walk you through

 

keithrjoyce
Great Neighbour / Super Voisin

Thank you for the questions to clarify.    In September (2021) I bought a PM SIM card and activated an account with PM. A couple of days ago my new phone from Apple finally arrived. I now want to transfer everything from my old phone to the new one. The old phone has a Telus-related SIM which I do not want to use on the new phone. My thinking is that once I have done the data transfer to the new phone I would insert the PM SIM card. My assumption is that since my account is currently activated I would be able to use my new phone on Public Mobile right away with the telephone number I now have with PM.  Thanks again.


@keithrjoyce wrote:

Thank you for the questions to clarify.    In September (2021) I bought a PM SIM card and activated an account with PM. A couple of days ago my new phone from Apple finally arrived. I now want to transfer everything from my old phone to the new one. The old phone has a Telus-related SIM which I do not want to use on the new phone. My thinking is that once I have done the data transfer to the new phone I would insert the PM SIM card. My assumption is that since my account is currently activated I would be able to use my new phone on Public Mobile right away with the telephone number I now have with PM.  Thanks again.


@keithrjoyce 

Thanks for the extra details since that helps clarify things.   Just need to insert your previously activated PM Sim card (from September)  into your new phone.  

 

 

Anonymous
Not applicable

@keithrjoyce 

if your new SIM card not Activate with public mobile 

Spoiler

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

 

and Here How To Activate Online visit Here link  for more information,

 

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link 

 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $60, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

 

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter  Promo Code for 2GB Free, ( 2GBBONUS ) 

2. Enter  Friend Referral Code (??????)  to you will receive a one-time credit of $10..,,

they will applied within 72hr,,,

 

*for more information about Refer A Friend Reward, How Does It Work visit  Here link,


plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

or for Transferring your old Phone Number to public mobile 

Spoiler

Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

 

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

 

if you stuck with Transferring your old Phone Number,

 

Here’s how to contact Customer Support Agent by CS_Agent,

  • you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link

 

  • please include in your message,
  • phone number,
  • which carrier,
  • Check your private message inbox (click on the envelope top right of your screen)

and if you have a SIM card Activate with public mobile

just you need take out the old SIM card and insert the new SIM card from PM

 

Transfer data from your previous iOS device to your new iPhone,

 

Use Quick Start to transfer data to a new iPhone,

 

How To Transfer Everything from Your Old iPhone to new iPhone