new customer sign up help please

[Georgee]

Hi everyone, I'm trying to sign up for a new plan as a new customer from Fido.  I picked a plan and at the fourth step "review and payment" it still never gave me an option to choose to port a number over to public mobile.  Anyone has any feedback when that process starts?  I'm afraid to move past this step forcing me to get a new number and a plan i will have to cancel, in case they dont allow porting?

[hTideGnow]

hi @Georgee while they ship the sim card out within 2 business days, they use Canada Post regular mail, no tracking, so it could be a week or a bit more for you to receive the sim 

[Georgee]

You're right it gives in instructions to activate.   I guess I just need to wait to get my SIM card before i can do the activate process.   Thanks for your quick responses. you've been helpful

FOR EVERYONE ELSE:   In case someone in the future is had same insecurities as me, below is copy and paste of info AFTER the payment process, can't do screenshots so here it is in text:

LAST STEP

ACTIVATE YOUR SIM

Your SIM card is on its way and will be shipped within 2 business days. To activate your account and start your services, download the Public Mobile app. It's the final step to get connected!

YOUR JOURNEY IN THE APP

After downloading the app, you’re only a few steps away from full activation and enjoying Public Mobile services.

1. Choose or Transfer Your Phone Number

2. Activate your SIM

3. Confirm your identity

[hTideGnow · Accepted solution]

hi @Georgee the option to port is After payment step 

and make sure you use the app to activate.  Of you have not pay yet and was using the browser, download the app and use it to activate 

[Georgee]

thanks for the quick response, but there is no other option available.  you can try yourself, SHOP > choose a plan > go to step 4 "Review and pay" there is no option to port.    could it be that choosing a new number and porting options are available AFTER you get the sim card?

[hTideGnow]

hi @Georgee are you using iPhone? 

try to scroll down the window and look for the button to press