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new activation no service

pwpenn
Good Citizen / Bon Citoyen

Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!

33 REPLIES 33

dabr
Mayor / Maire

@pwpenn wrote:

Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!


How long ago did you activate?  It's possible the porting isn't complete as it can take anywhere from a few minutes to a few hours. 

 

Are you still able to use your phone with the previous carrier?  If yes, then you just need to wait until porting is completed.

pwpenn
Good Citizen / Bon Citoyen

Yes, account created and active. Able to log and see payment info etc.

krazykiwi
Mayor / Maire

@pwpenn wrote:

Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!


Have you created you self serve account and logged in? It is different than the community account where we are now.

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