Wrong amount of payment

[mathieu_vu]

Hi, 

I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?

Thanks a lot

Mathieu

[srlawren]

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@Tav wrote:

Just noticed the exact same scenario on my account as well. $25 plan. $7 rewards not applied. 

I already submitted an email to the mods.

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@Tav FYI for you and anyone else running into this issue:  PM is aware and will be fixing it automatically; there is no need to submit any more tickets on this issue.  More details here:

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

[Tav]

Just noticed the exact same scenario on my account as well. $25 plan. $7 rewards not applied. 

I already submitted an email to the mods.

[cellphoneuser1]

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@Tweetynumair wrote:

Ugh, I seem to have this problem too.  Renewal was yesterday and when I checked, no rewards were applied to my account before my autopay was triggered.  Submitted a ticket with Simonbot and hopefully will hear soon from Mods.... Or maybe the credits will just appear in my account in a few days.....?  One can hope...

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They'll add it to next month's discount I would guess.  They don't usually refund.

[Tweetynumair]

Ugh, I seem to have this problem too.  Renewal was yesterday and when I checked, no rewards were applied to my account before my autopay was triggered.  Submitted a ticket with Simonbot and hopefully will hear soon from Mods.... Or maybe the credits will just appear in my account in a few days.....?  One can hope...

[88cranston]

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@mathieu_vu wrote:

Hi, 

I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?

Thanks a lot

Mathieu

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Are your $7 of rewards still showing on your account?

[cellphoneuser1]

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@mathieu_vu wrote:

Hi, 

I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?

Thanks a lot

Mathieu

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Moderators will likely add funds reward to balance but not refund. For the next renewal, you get reward x2.

[Dunkman]

More complaints than usual from people about rewards not be applying correctly today.

@CS_Agent  is there a system issue?  

@mathieu_vu 

Contact moderators as described above since they are the only ones who are able to fix billing/account issues.  Expect 1-2 days wait.  

[hairbag1 · Accepted solution]

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@mathieu_vu wrote:

Hi, 

I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?

Thanks a lot

Mathieu

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Sounds like others with same problem today. Click the ? in lower right side of page to start process of moderator assistance. Type "contact moderator" and follow prompts.