need to change my email

[Belliveau20221]

I need to change my email to a new one. My old one is xxxxxxxxxxxxx. I did change it but when go on my account it will not work with my new one..BUT I have gotten emails from you guys and you have my new email so i do not know what to do next. If you have my new email why can't you just change it please and thank you. My new email is xxxxxxxxxxxxxxxxxx

[LitlLdy]

@Belliveau20221 , for your privacy & security please refrain from posting any personal information on this public / open forum! Thank you! 🙂

[Community_QA]

@Belliveau20221   you cannot do it yourself, ticket to support and they will change for you

[softech · Accepted solution]

@Belliveau20221 

Only PM support can help with changing email addressed used on My Account login, please open ticket with them:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then  click "Click here to submit a ticket ↗ " 
Next, enter your Community login, click "Next" at "1. Select an issue category",  then follow the steps to complete the ticket submission. 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[computergeek541]

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@Belliveau20221 wrote:

I need to change my email to a new one. My old one is xxxxxxxxxxxxx. I did change it but when go on my account it will not work with my new one..BUT I have gotten emails from you guys and you have my new email so i do not know what to do next. If you have my new email why can't you just change it please and thank you. My new email is xxxxxxxxxxxxxxxxxx

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Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and from the chatbot, type "change self serve e-mail address".