my service is suspended because of over use now I have paid balance in my account still no service

[TheGx]

@yousufmansuri :Did you get your service working again? Can you post picture of your self serve account balance and remove personal information from picture?

[RosieR]

Hi @yousufmansuri Public Mobile is prepaid so your account cannot be suspended because of overuse.  If you had used up all the minutes and data included in your plan, then that's it.  You won't be able to call out or use data, other than using wifi.

Log in your self serve account.  Click "Reactivate Current Plan" 

Log out.  Before you log back in, delete browsing history, cache and cookies.  If needed, use a new browser and use incognito mode.

I hope this helps

RosieR

[HALIMACS]

@yousufmansuri 

If you still don't have service, please check the following at your earliest convenience, just to exclude this as a potential cause of no service.

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

From, there, contact a moderator, there are 2 methods:

1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.
2. Send a private message to the moderator through the following link  here

[AE_Collector]

Yes good point @HALIMACS 

A plan doesn’t “Suspend” because of using up all of your calling/texting/data. It just stops working until plan renewal but only the category that has been exhausted will stop working. If you use up all your data your voice will continue to work and generally your texting would still work as well.

Sounds as though something else might be happening here if nothing at all is working. More details please.....

AE_Collector

[HALIMACS]

Hi @yousufmansuri 

You wrote, "my service is suspended because of over use now I have paid balance in my account still no service"

Just a few points:

1. Public Mobile is pre-paid, so the services are purchased before being used.  Once your allotment of calling/data is consumed, you simply don't have them to use until the next renewal -OR- you change plans -OR- you add an add-on.  This means one cannot 'over use' as there are no overages. 
2. If your Available Funds amount is equal to or greater than the Plan amount you wish to purchase, select that plan and hit the reactivate option which should be on self-serve.  If that doesn't work, try adding $1, then tapping reactivate.  Don't worry if you pay more than is needed, the amount will remain as a credit on account.
3. If your service is suspended for 90+ days, it is permanently disabled and cannot be reactivated.

After reactivating, good idea to fully reboot phone.   You then should have service.

[Triguy]

Log into your account to check the status.  Is there a reactive button ?  Try rebooting your phone. 

If you still need assistance then submit a ticket to a moderator.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.