my mum recently passed away & I am trying to find out if her cell number is still active

[Anonymous]

 @lindatooley : So you have the phone? If dialing 611 with the Public Mobile SIM in the phone doesn't say the balance or due date then it's currently suspended. If it wants money to renew then it's currently suspended. If it just doesn't work then it's currently deactivated.

You could dial 18554public from another phone and type in her phone number and get a similar reaction to dialing 611.

And of course logging in would tell you if it's active.

Usually under these circumstances credit cards and such are closed. That would therefore stop renewing this phone service and it would deactivate and drop off the rolls anyway.

So, with all of that, what do you want to do with your mothers cell phone account?

[esjliv]

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@lindatooley wrote:

Dialling *611 does not work, it cannot complete the request, go to public mobile.ca help or some such, which is why I ended up here....

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@lindatooley ,

Are you able to log into her Self Serve account? https://selfserve.publicmobile.ca/

This is where you can add funds and reactivate the account if this is what you wish to do.

Contact the Moderators to hopefully assist if you cannot gain access, @dabr posted the links above to reach them.

[lindatooley]

Dialling *611 does not work, it cannot complete the request, go to public mobile.ca help or some such, which is why I ended up here....

[HALIMACS]

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@lindatooley wrote:

Many thanks.

I called 611 & the message says that they are unable to process my request & suggest I go to publicmobile.ca.

If I add credit, will the phone work??

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Yes, you can add funds by registering a valid payment card, or by dialing *611 from the phone if a valid payment card has been registered.

You can also purchase a Public Mobile payment voucher at many merchants, then add it to the account either through the self-serve account or via *611.

[lindatooley]

When actually calling the number I get the voicemail....

[lindatooley]

Many thanks.

I called 611 & the message says that they are unable to process my request & suggest I go to publicmobile.ca.

If I add credit, will the phone work??

[RosieR]

Hi @lindatooley my condolences to you and your family on your mum's passing. 🌹🌹🌹

Follow the suggestions posted above to solve your issue.

Stay safe

RosieR

[HALIMACS]

Hi @lindatooley 

Any payment cards which may have been associated with automatic payment on the Public Mobile account would be canceled upon notification of her passing such that no additional charges would apply.

Thus, there should be no further charges applied to them if the credit card and banking institutions were made aware.

Sorry for your loss.

[dabr]

@lindatooley   Sorry to hear the sad news of your loss.  You can always dial her number to see if the service is still active?

If you're looking at deactivating her account but don't know the login info or her 4 digit PIN to remove any payment card from her account, then you need to contact moderators and ask them to do that. 

You can contact moderators by clicking the chatbot bubble bottom right of the screen and follow prompts to submit your ticket or you can private message Moderator_Team by clicking the envelope icon top right.   Hearing back from them should be between 2-48 hours, usually under couple of hours unless there's a backlog of issues.

Edit:  Here's couple of links to either the chatbot or Moderator_Team:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

 @lindatooley : Sorry for your loss. What happens when you call the number? Do you have the phone? If so, call 611. If it says you're suspended and wants money then it's not paid up. If it says your balance and renewal date then it's active. Or also call 18554public and enter her phone number.