my email isn't working for me to sign into and i cant sign in to my account

[darlicious]

@cameron12 

Are you suspended? If so use a pm voucher to reactivate and recieve the 2FA verification code via text message. More info on vouchers and alternative methods of payment below...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[softech · Accepted solution]

@cameron12   is sending the code to your phone an option?  If so, you can use that now

For My Account's email, if you need it changed, only PM support can help, please open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[BKNS27]

@cameron12 

Try clearing your cache and cookie and go incognito on your browser first before login.