my account

[Marie_]

how do you get a ticket. i was locked out of my account cause i forgot my security password.

[Anonymous]

@Marie_ 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[hTideGnow]

@Marie_  If you have trouble opening ticket for password reset using Chatbot, follow this will get you to ticket open screen quicker

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[esjliv · Accepted solution]

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@Marie_ wrote:

how do you get a ticket. i was locked out of my account cause i forgot my security password.

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@Marie_  -

Do you know if you ever created a Self Serve account? IF not, you can register for one here: https://publicmobile.ca/en/bc/portal/activation

Did you have more than one security question set up?

IF so, wait about 1/2 hour, as your account locks up with too many failed attempts, then open a tab in incognito mode and try again.

If still issues getting into your account, as CSA for help...

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[t_p]

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@Marie_ wrote:

how do you get a ticket. i was locked out of my account cause i forgot my security password.

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@Marie_ 

Here's how to contact CS:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[hairbag1]

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@Marie_ wrote:

how do you get a ticket. i was locked out of my account cause i forgot my security password.

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Top of page, click Get Help / Chat with Simon.