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missing bonus data

situmin
Great Neighbour / Super Voisin

I have $15 plan with 250m data. I registered autopay and got $2 credit but did not see the bonus 250m in my plan.

4 REPLIES 4

Yummy
Mayor / Maire

250MB are default for $15 autopay or no autopay.

It should be there unless you used all 250MB.

Yummy_0-1659724938717.png

 

Timer
Great Citizen / Super Citoyen

@situmin 

tried to call *611 and press option 3 and you ned your 4 digit PIN and check it out.

 

 if not post in your account contact to support team by CS_Agent

esjliv
Mayor / Maire

@situmin - 250 mb can be sucked up pretty fast if you keep your data toggled on, or have settings that are using it in the background.

 

The usage details for data are about 6-12 hours delayed so check there now, and then again this evening or in the morning. It may show you that you already used it all up.

 

250MB will replenish when your plan renews again. You may also be interested in purchasing data addons to keep on your account. These will only be used once plan data is exhausted each cycle, but stay on until all used up.

Luddite
Oracle
Oracle

@situmin  The verbiage is misleading. All $15 plans have only 250 mb data with OR without autopay. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.