missed to reply Yes to message for number transfer - what to do next

[Ottavio]

called telus they say must be done by public mobile. how does this get done

[Document1]

I missed to response the message when ported my phone. Right now I'm unable to receive any text messages and incoming calls but outgoing calls work fine.  Would you please send me the phone number for fixing the issue. Thanks 

[treefrog]

@Ottavio 

You will need to supply your account number from your old provider to port in your number when you call the telephone department or if you contact customer support to request a port of your phone number.

[BKNS27]

@Ottavio 

If you missed replying within the 90 minute window to the text with the old Telus SIM in your phone.

You can contact a CS_Agent to restart the porting process by private message on the above envelope icon above or call the number @softech private messaged you.

[softech · Accepted solution]

@Ottavio are you porting into PM?  if so, there is a number to call.  Please chexk your Community mailbox, will send you the number there