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2 weeks ago
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2 weeks ago
@T_k Please let us know what phone you have.
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2 weeks ago
Did but nothing work.
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2 weeks ago
You mean calls do not work?
Try rebooting your phone (turn it off then on after a few seconds). Maybe removing SIM, cleaning contacts might make a difference? You never know...
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2 weeks ago
hi @T_k
what phone do you have?
Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use
So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded
https://www.publicmobile.ca/en/get-help/articles/850-turndown
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2 weeks ago
@T_k Maybe try and rebbot the phone or reset network settings . Can also try uninstall the messaging app and reinstall it see if that helps
