lte doesnt work

[shantia_0]

why does it keep saying lte n switching back to 3g it only says lte for like a minute n goes back to 3g, is it cause i have an iphone 7 plus? how can i fix it is there a way where i can fix it

[Phil_Adelphus]

@shantia_0  Does it happen randomly all the time, or is it just when you make a phone call?

[Handy1]

@shantia_0  Your sim is fine is my guess I have iPhone 16 pro max . And even with 5G phone on 5G plan my phone will drip to 3G at times is my point nothing to worry about it still works fine and I’m able to use phone as I normally do and reply here to you now 

[hTideGnow]

HI @shantia_0 

won't be a sim issue or you wont be able to connect at all.  As said, likely a network issue in the area but you can try your sim in another phone if possible

or if you like, submit a ticket with PM support and ask them to refresh your account

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[shantia_0]

i only have a one story house n live in a isolated area, the settings on your phone i dont have that cause i have an iphone 7, i even tried going to the roof to check if it would change but it still said 3g, is it a waste of 29 bucks? lol shouldve gotten another sim eh

[Handy1]

@shantia_0  Might be environment does it stay on LTE outside and only drop to 3G in the basement try it upstairs see if you get better signal . When I’m inn my basement I get 3G instead of 5G  sometimes but phone still works se in my screen shot , nothing to worry about it’s normal to automatically pick and choose the best connection on its own 

[hTideGnow]

HI @shantia_0 

possibly a network problem in your area

But try to Reset Network Settings on your phone and check if it helps.  Or try in another area if possible

and I checked Telus Outage page, I don't see any area with celluar issue:

https://www.telus.com/en/ab/outages

[slusagm]

Try reboot the phone first , try your sim on another phone