lost phone

[cory2026a]

Hi,

Lost my phone. Cant log in due not being able to receive text message due to lost phone same for my email. Need access to my account asap. have photo id, birthday or?

[hTideGnow]

hi @cory2026a I wouldn't worry about the "what if" part above.  Your phone is required to have some kind of lock to access call and voicemail.  It is safe to use Voicemail to access code in such case and hence that was suggested and that is also why PM offers that as an option for 2FA

[hTideGnow]

hi @cory2026a 

for login issue , try to see if you can get the code via voicemail 

click Didn't receive code or Resend code and then choose  Send voice message to get the 2FA code via voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

if still does not work, ask PM agent to help , you can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[cory2026a]

dont have email on file also cant login to email without 2 step authentication tied to same number....

[hairbag1]

@cory2026a 

try logging in on a laptop. When they send 2fa to your number, just click Resend Code to email.