10-24-2023 09:24 PM - last edited on 10-25-2023 09:26 AM by Dunkman
How do I report my phone/sim as lost?
10-24-2023 10:38 PM - edited 10-24-2023 10:40 PM
@Merilx1 - check out the Get Help articles. Here is an article regarding lost/stolen phone: https://www.publicmobile.ca/en/ns/get-help/articles/lost-or-stolen-phone
Edit, when the time comes to replace the SIM/phone and get your number working again, see "How To Change Your SIM Number" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number
If issues with your My Account, click here to report lost/stolen or request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP
10-24-2023 09:50 PM - edited 10-24-2023 09:51 PM
Hi @Merilx1
Log into your Public Mobile account. On your left hand side you'll see Profile.
Click on that and then you'll see this.
There you go. Sorry to hear you lost your phone. It sucks for sure!!
10-24-2023 09:39 PM
Log in to your PM account and report phone lost/stolen.
