lost phone and can't login to report lost

[Sleeman96]

I try to login but the verification options I get are only text message of the code to the lost phone or voice message to the same phone .  Now what??

[softech]

@Sleeman96 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Sleeman96]

yeah It doesn't give me the 'send email' option only the other two .  I have sent a message now to customer service and hopefully they can help.

[Sansan]

If you know the email password you can request the code to be sent there instead.  Click  on didn't get this code? If you can't request that, send a message to an agent at the link below for assistance. 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437