12-02-2020 08:25 PM - edited 01-05-2022 04:20 PM
I lost my phone today and I dont know the likelihood of recovering it since it looks like someone has it in their possession. What is the step on recovering my old phone number? Is it as simple as buying a new sim card and changing the sim card through self service to recover my old number? Thanks!
Solved! Go to Solution.
12-02-2020 09:54 PM
If I found someones cell phone I would again attempt to do what I did many years ago when i found one on the street next to the metered slot I had just parked in . . . check thru the contacts and started calling them in the hopes that one was a family or friend of the phone owner.
Then I arranged to leave the phone at the neighbouring business for them to pick up later. I checked back a couple days later, and confirmed it had been picked up ! I think it had been one of those fell out of pocket incidents.
Now-a-days access to contacts list, not likely possible with security access utilities on our units, due to their potential street resale value.
Hope the owner tries to call soon, or later maybe popout the sim to access the IMEI (sp?) and reach out to the service provider ?
doug c
12-02-2020 08:34 PM - edited 12-02-2020 08:35 PM
@alinawang1 follow the info provided by others.
Then:
Your new sim card is now attached to your account.
12-02-2020 08:33 PM
first few times it rang a few times then voicemail. Afterwards it went straight into voicemail.
12-02-2020 08:29 PM
Yes it does it all gets suspended
12-02-2020 08:29 PM
btw, what happens when you call your number?
Use TextNow or fongo as alternative number for now
12-02-2020 08:29 PM
Thanks for the help. Does disabling service also disable data on the device?
12-02-2020 08:29 PM
If you have an iPhone you should also try to erase and de-activate everything remotely using the App "find my." This may make ease of transfer to a new SIM card more straight forward. Google (Android) may have a similar app available.
12-02-2020 08:27 PM - edited 12-02-2020 08:28 PM
@alinawang1 wrote:I lost my phone today and I dont know the likelihood of recovering it since it looks like someone has it in their possession. What is the step on recovering my old phone number? Is it as simple as buying a new sim card and changing the sim card through self service to recover my old number? Thanks!
That is correct. However, until you get your SIM card, you should report your phone lost/stolen in the meantime.
Report your phone lost/stolen in self service account.
To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab.
12-02-2020 08:26 PM - edited 12-02-2020 08:28 PM
Please contact moderators asap with subject 'URGENT stolen phone and account'
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Watch for private message upper right corner (little envelope)
Be ready to prove you are the owner
Try to remember your pin
Have the cc handy for verification or if you can locate old voucher, would be great