locked out of my account

[Wildar]

I am a public mobile customer I had my phone stolen. I have got a new phone to replace what was stolen. Now I am locked out of my account and I cannot get logged into my email because of 2 step verification cause I cannot log into my account to pay my subscription.  Cause I need to receive a verification to my phone number and    Please help 

[hTideGnow · Accepted solution]

hi @Wildar you ca. ask support agent to help to update the sim card number first , and the login issue if needed 

please message them here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437