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locked out of account trying to change price plan

Kitkat86
Good Citizen / Bon Citoyen
I have been trying to get into my account to change the plan and I got locked out tried to reset password and I still can't in very frustrated please help.
4 REPLIES 4

Danoishan
Great Citizen / Super Citoyen
@Kitkat86
Please make sure you've read over the following link for customer assistance instructions. https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

Kitkat86
Good Citizen / Bon Citoyen
no I have not

Nsk143
Town Hero / Héro de la Ville
Did you get your issue resolved. ?

Samianauman
Mayor / Maire
Send a private msg to mod they will look after you soon hopefully
Send a private message with your ph#, sim# and your email mod and they will get back to you when they can. 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
** I am not a Mod, please do not include any private info in a private message to me.**
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