j'etais chargé 3 fois

[sara547]

Hi, on March 5th I was charged as expected, but on March 6th I was charged again 2 more times, so a total of 3 payments at the same month, who can I contact for a refund, please help. thank you 

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Salut, En date du 5 mars j'étais chargée comme prévue, mais le 6 Mars j'étais chargée à nouveau 2 fois successives, donc un total de 3 fois le même mois, à qui je peux m'adresse pour obtenir un remboursement, Merci de m'aider svp 

[sara547]

i was refunded later, thanks for your answer

[hTideGnow · Accepted solution]

HI @sara547 

did you make any plan change yourself?

and you have only one line with PM? any of them are pending charges, maybe? 

check My Account and check if the overcharged is showing as Available funds.  If you cannot find where the money goes, ask support agent.  
please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437