issue to sign in

[weishaoD]

I'n an old customer, recently, i have had a problem signing in my account,

I tried with the passwords many times but it said it exceed the max attempt. and I also try to reset my password but never the resent email from the public phone after I tried several times. 

So, is there any solution to my problem? Thanks

Thanks

[BKNS27]

@weishaoD 

If you never received the 2FA code to your email address to change your password. This means that the the ID email address is not registered in the system and doesn’t match the email when you activated your SIM.

[Dunkman]

@weishaoD 

The website is finicky. If locked out, wait one hour and try again

When you attempt again, use a different web browser, clear cache or incognito mode.  Or try on a different device (preferably PC or laptop)

[softech · Accepted solution]

@weishaoD did you check the spam folder ?

I suggest you to open ticket with support and have them help to confirm the email and reset the pasword

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there