isssue with my acount in app

[Morty85]

just signed up for public mobile. everthing is working fine. and was working fine. except the part of the app, "my account" and "my rewards".after a few hours now says message unauthorized.  can't access anything in my account or rewards.  is there other people having issues with this app. or is just me. I have submitted a ticket about it. but say could take a day or longer to get back to me

[Morty85]

yep it work. app works now

[Morty85]

yes I can access my acount thru the web. just not the app

[Handy1]

@Morty85  Try again incognito private mode . Or use a different  device 

[softech · Accepted solution]

@Morty85 can you access My Account via the web?

or try to clear app cache, or uninstall and reinstall if you are on iPhone 

yes, some got back in after with the above tricks.  If not, please open ticket with support by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[DennyCrane]

Yeah I get that often as well. Just log out and log back in again; that should usually do it. If not go into your device settings --> Apps --> Find the PM app and clear the cache and do a force stop.