4 weeks ago
why does this only happen to some people? My wife's account has never got this message before and my account was suspended once and today I paid twice and now have a credit, it should never happen IMO
Solved! Go to Solution.
4 weeks ago
thank you I have messages them,
4 weeks ago
I can see that there are available funds , my issue is that it has happened twice (once my account was suspended) i thought the purpose of auto renewal was to not have to worrying about it getting paid. it is hard for me to have to constantly check if it has renewed, i had no idea the first time until I realized that my phone no longer worked and had no phone while out and had to take care of it once returned home.
4 weeks ago
HI @Little_Tess
if you paid more than once, the extra money should show up as Available Funds. Login My account again using Incognito/private/secret mode on you browser and check
if you need support to check , please submit a ticket
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437